and Systematic Innovation Training
for Technology and
(RCA+): Introduction and Practice
One-day Hands-on Practical Training and Certification
Course leader: Valeri
“Valeri Souchkov introduced a ranking method, similar to nominal
group technique, and his Root Conflict Analysis method, that
together are very powerful in revealing the problem that needs to be
solved, that will make the other problems go away.”
The TRIZ Journal
CONFLICT ANALYSIS (RCA+)
Conflict Analysis (RCA+) is a relatively new addition to the set
of tools and techniques which is aimed at helping to manage
complexity of problems by identifying contradictions which
compose a problem and establishing relationships between these
Since RCA+ can be used both together
with TRIZ and independently, we have decided to launch a
separate course on the technique due to growing demand.
RCA+ is a domain-independent universal technique which can be
performed within the scope of three tasks:
- To solve a specific problem related
to a certain specific product, service or process (e.g. to
increase sales of a specific service produced by a specific
company, to eliminate failure of a specific product).
- To solve a broad problem related to
an entire class of products, processes or services (e.g. to
prevent all ships from sinking, to eliminate the possibility
of an error made by a pilot during flights, to eliminate
errors by a call centre, etc.)
- To predict and eliminate possible
and potential failures within systems and processes (e.g. to
identify possible causes of project failure).
Unlike traditional methods of Root Cause
Analysis, RCA+ targets at revealing conflicts rather than single
causes and define links between them. Very often, even if we
found a cause of a certain problem, we can't just eliminate it:
because the same cause contributes to a positive effect. To
solve complex problems we should understand them - and not only
negative causes but positive as well. In addition, coupled with
TRIZ techniques for resolving conflicts, RCA+ provides a
powerful platform not only for problem analysis but for problem
RCA+ provides the following:
- Helps to decompose a problem to a
number of related causes and effects.
- Helps to identify “invisible”
causes and conflicts.
- Helps to properly identify
- Helps to structure and visualize a
- Helps to reach a common agreement
and vision of a problem situation.
- Helps to boost a group
collaboration on solving a problem.
- Helps to recognize potential for
- Provides direct input for conflict
RCA+ can be used in every area where
problems, contradictions, and undesired effects take place.
Key concepts and
philosophy of Root Conflict Analysis (RCA+)
Conflicts as major
obstacles for obtaining powerful solutions
A process of
top-down decomposition of problems and revealing conflicts
Analysis of RCA+
Selection of a
conflict to resolve
Selection of a
strategy for conflict resolution
separation principles to generate ideas on how to resolve
with RCA+ on customer cases
To get a detailed program and brochure
of the course, please
WHAT YOU GET
- Understanding RCA+ method
- Acquiring practical skills with
problem analysis and building RCA+ diagrams
- Learning ways to resolve conflicts
to produce most effective and efficient solutions
Upon completion of the
course, you will get Certificate of RCA+ practitioner.
Valeri Souchkov, M.Sc, TRIZ
Trainer and Expert, certified by the founder of TRIZ G.
Altshuller. Since 1989, Valeri
trained more than 3.000 working professionals worldwide, as well
as assisted in corporate-wide TRIZ implementation programs. He
conducted training and facilitation for many organizations,
including Capgemini, DSM, DuPont, LG Electronics, Posco, Philips,
Author of more than 50 publications on systematic innovation and
IT support for innovation, as well as one of the developers of
modern TRIZ and Systematic
He was a co-founder of Invention
Machine Corporation, currently the world leader in
Computer-Aided Innovation and a co-founder and Executive
Board Member of the
European TRIZ Association (www.etria.net).
He is also a lecturer on TRIZ and Systematic Innovation
at the University of Twente, The Netherlands.
Every professional who is
interested in enhancing problem analysis and solving skills. No
previous experience with RCA+ or TRIZ is required.
If you have doubts if the course is appropriate to you, please
contact us and we will assess your specific situation.
Price per seat: Euro
500,- (excl. VAT/BTW if applicable).
Prince includes: course materials, handouts,
Accommodation is not included.
Prepayment before the starting course date is obligatory.
In case of cancellation one month before the course starting dates,
we provide 100% refund. Otherwise we retain 20% of the paid fee.
discount* is applicable in the following cases:
- Two or more participants of
the same organization visit the
- A course is visited by an existing customer (individual or
organization) of ICG T&C.
- Payment of a course fee will be done at least 45 days prior
to a course starting date.
* Discount is not cumulative
Upon registration, we will provide you
with details of the course location and a list of possible
To register for the course, please visit
In case you have any questions, please
contact us via
e-mail or call